Contact Us
Whether you've spotted something that needs updating, want clarification on how we rate a casino, or have a question about playing online slots for real money in the US, this page explains how to reach Online Casinos and what we can actually help with.
What we can help with
Online Casinos is an independent research and comparison site. We don't operate any casino, we don't process deposits or withdrawals, and we can't access anyone's player account. That means we're the right people to contact about:
- Corrections to a bonus offer, rating or piece of information on the site
- Questions about how we assess and rank casinos, including our slots coverage
- Feedback on a review, comparison table or guide you've read here
- General queries about how online casino licensing, RTP or payment methods work
- Suggestions for casinos or topics you'd like to see covered
What to contact the casino directly about
Some issues sit with the operator, not with us, and reaching out to us won't speed them up. If your query falls into one of these categories, the casino's own support team is the faster route:
- A pending deposit, withdrawal or payment that hasn't arrived
- Verifying your identity (KYC) or unlocking a locked account
- Claiming a specific welcome bonus or free spins offer, or querying its wagering requirement
- Closing an account or requesting a self-exclusion
- Technical issues with a game or the casino's mobile app
Every operator we list is expected to run a support desk covering these exact situations — usually through live chat, email or phone, and often around the clock. If a casino you're playing at is slow to respond or unresponsive, that's worth factoring into how much you trust the site going forward.
Before you get in touch
A lot of questions we receive are already answered on the site, so it's worth a quick check first:
- If your question is about how bonuses, wagering requirements or expiry dates work in general, our bonus explainers cover the mechanics in detail.
- If you're unsure whether a casino is properly licensed, or want to understand what licensing actually protects you from, that's covered in our About Us page alongside our review process.
- If gambling has stopped being enjoyable, or you want to set limits before it becomes a problem, our Responsible Gambling page lists tools and support services rather than waiting for a support ticket.
- If you have a question about how we use information you submit, or about the terms of using this site, check our Terms and Conditions.
A note on what we can't do
We're a review and comparison resource, not a gambling operator, a regulator or a dispute-resolution service. We can't intervene in a payment dispute, override a casino's decision, or guarantee any outcome from contacting us. If you believe a licensed US casino has treated you unfairly, the relevant state gaming regulator is generally the correct body to escalate a formal complaint to, since they hold the licence and set the compliance requirements the operator must follow.
How we handle what you send us
Any message you send through this page is read by our editorial team and used only to answer your query, correct our content, or inform future coverage. We don't sell contact details, and we don't pass your message on to any casino operator. If you're contacting us about a correction, it helps to include a link to the specific page and a short description of what looks off — we review every report before making a change.
Looking for something specific?
If your question is really about which casino to choose rather than about the site itself, that's better answered by the reviews and rankings on our homepage, where operators such as Raging Bull, Uptown Aces and Ignition are compared on their bonus terms, banking options and game libraries. Readers outside the US, or researching non-UK-facing sites, may find our Non Gamstop Casinos UK 2026 page more relevant to what they're after.
Responsible gambling always comes first. If gambling stops being fun, starts affecting your finances, or you're finding it hard to stick to limits you've set, please use the tools and helplines on our Responsible Gambling page — they're there whether or not you ever contact us directly.